Payment and PRO subscription help

Here are answers to common questions: how to subscribe if the payment does not go through, and what to do if the subscription was not restored after changing phones.

How to subscribe · Subscription is not restored · Moving your data

How to subscribe if Google Play payment fails

Users in Russia can subscribe via RuStore right in the current version of the app — there is no need to reinstall the app or move your data.

  1. Install the RuStore app from the official source.
  2. Open RuStore and sign in to your account.
  3. Update MySalary to version 2.2.0 or later.
  4. Open MySalary, tap the crown at the top of the screen and choose a plan — the payment will go through RuStore.

If the payment button does not appear, make sure you are signed in to your RuStore account and tap "Try again" in the subscription window.

Subscription is not restored (new phone or reinstall)

The app is distributed in two versions — from Google Play and from RuStore. They are separate apps, and a subscription works only in the version where it was bought. It cannot be moved to the other version.

If you subscribed in one version, keep using that version. On a new phone:

  1. Install the same version of the app from the same store as before.
  2. Sign in to the same store account you used to pay for the subscription (a Google account or a RuStore account).
  3. If you paid via RuStore, install RuStore and sign in to your account.
  4. Open Settings → "PRO and purchases" and tap "Restore purchases".

To check your app version, open Settings → "About app". The store name — "Google Play" or "RuStore" — is shown next to the version number.

If you have already installed the other version, move your data to the required version with a backup (see below) and uninstall the extra version.

Features purchased before the subscription (one-time purchases) also work only in the app version where they were bought.

Moving data between phones and app versions
Creating a backup:
  1. Open the app
  2. Go to Settings → Backup and restore
  3. Choose "Create backup" (or enable auto backup to Google Drive / Yandex Disk)
  4. Save the file somewhere convenient
Restoring data:
  1. Install the app on the new phone
  2. Go to Settings → Backup and restore
  3. Choose "Restore from backup" and find the saved file
  4. Confirm the data restore
Check the basics
  • Stable internet connection (it is better to turn off VPN while paying and checking the subscription)
  • Sufficient balance on the card or account
  • An up-to-date version of the app
Need more help?

If you still have questions, write to me:

Email: tadiuzzz@gmail.com